Support & Help Center

Frequently Asked Questions (FAQ)

1. Why can't my speaking partner hear me (or why won't the call start)?

• Check Microphone Permission: Make sure you allowed microphone access in your browser or iOS/Android system settings (Settings → talkident → Microphone → Allow).
• Check Mute Button: Ensure the Mute button at the bottom of the call screen is not active.
• Network / Hotspot: talkident automatically connects via encrypted STUN/TURN voice relays. If your connection drops briefly, stay on the call screen for 3–5 seconds while talkident automatically reconnects audio.

2. How do I report or block someone who behaved inappropriately?

• During a Call: Tap Report and describe what happened. Select Also block to stop contact and end the call. Reports are submitted when you confirm.
• From the Lobby, Rankings, or History: Open the person’s profile, then use the three-dot menu → Report or Block. You can also report or block from the conversation menu.
• Unblocking: Go to Settings → Blocked to view or unblock users at any time.

3. How does the Practice & Daily Vocabulary section work?

Open the Cards tab to study word meanings, example sentences and pronunciation. Select your level and translation language, then mark a word learned or return it to your review queue.

4. How do I permanently delete my account and data?

You can delete your account anytime inside the app under Profile → Settings → Account settings → Delete my account, or directly on the web at /delete-account.

Adults-only access

If your account has a recorded age below 18, community features are restricted. You can still sign in to contact support, sign out, or request account deletion. If the recorded age is wrong, request a correction through support; creating a false adult-age declaration is prohibited.

5. Contact Support & Abuse Reporting

• Support inbox: Sign in and submit a support request. Your requests and the team’s replies appear in the same inbox.
• Safety: Report a person directly from their profile. Reports are reviewed in the moderation panel.
• Public contact: talkident@gmail.com. This contact is also available without an account.